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FAQ's

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Find Answers to TCT's Most Frequently Asked Questions

Use the tabs below to reveal the frequently asked questions in that category.

Click on the questions to get more information or use our search tool to find answers to your questions.

  • How recent must my Letter of Intent (LOI) be?
    In order to proceed in good faith, the seller requires that the LOI (Letter of Intent) is no more than five days old.
  • Tips for Log In and Website Errors
    Because home computer systems vary, it’s difficult for us to pinpoint the cause of your issue, but we can offer these suggestions. Below are key troubleshooting tips for most website and log in errors: Refresh/Reload Your Browser Page Press ctrl, shift, and the "R" key at the same time, then try to log into your account. Clear Your Cache And Browser History Web browsers often use a cache, or other storage system, to store secure content, speed up webpage uploads and increase your productivity online. This cache can sometimes become unusable and cause difficulties with your internet browsing. To clear your cache, please refer to your browser's specific help documentation below Mozilla: Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-storedhttps://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Microsoft: Internet Explorer: http://support.microsoft.com/kb/260897 Google: Chrome: https://support.google.com/chrome/#topic=9796470 Apple: Safari: https://support.apple.com/en-gb/guide/safari/sfri47acf5d6/mac If your browser is not listed above, select "Help" from the menu bar and search for the topic "Clearing Cache" or "Clearing History." Try A Different Browser Many systems come with a preinstalled browser, however, Mozilla Firefox and Google Chrome listed above, are examples free for download. We have also found these two work best with our websites. All browser developers program slight differences into the software which makes having a backup browser a valuable tool on any system. MOBILE: If you’re attempting to access our site using a mobile device, you may need to turn off the 'private browser' setting (also known as incognito mode) in order to fully interact with our mobile website. Confirm Software Is Up To Date Updating browsers and plug-ins like Java can help with browsing. Web pages are programmed primarily using three different languages: HTML: defines the structure of documents CSS: determines the way they look JavaScript: is used to drive interactive features Updating software can help with variances in these different languages and can have an impact on how a browser displays a page. Try A Different Computer And Network Computers can have different settings that may impact browsing ability. Try to access the content from a different network if possible. You may find that the issue is the result of network settings and security firewalls. —————————————————————————————————————— If you continue to have technical difficulties after trying the above troubleshooting tips, please consult a home computer technical support professional for assistance.
  • Who pays for SGS inspections, and where do they take place?
    SGS Inspections will be provided before shipping by TCT.
  • How can you be reached?
    Trade Desk Africa & Europe EU Office: +31 (0) 15 369 3100 E-mail: dd@thecommoditytraders.com | compliance@thecommoditytraders.com For more information, visit us at: www.thecommoditytraders.com
  • Where is TCT based?
    TCT The Commodity Traders, B.V., is headquartered in The Hague (just 15 minutes from Rotterdam). Corporate Address: WTC Den Haag Prinses Margrietplantsoen 33 The Hague, 2595AM, The Netherlands Additionally our highly distributed team includes representatives around the world. If you’d like to arrange a meeting with one of our team members, please contact us.
  • Does TCT comply with AML legislation?
    Yes, our solution was built by experienced compliance practitioners completely versed in KYC and AML processes. For more details on available legal reviews, please contact us at compliance@thecommoditytraders.com.
  • Do you monitor changes in AML requirements for the jurisdictions you cover?
    Yes, we do monitor for proposed legislative or guidance changes in the jurisdictions that we cover and, where necessary, our search procedures and jurisdiction fact sheets are updated accordingly. However, we do not provide advice in relation to any changes. You should consult your relevant advisor should you require advice in relation to any proposed changes.
  • Counter party KYC?
    TCT will only work with customer when KYC has been exchanged.
  • How can I obtain an offer?
    TCT only works with registered counter parties. An offer will only be send when KYC has been approved by Compliance.
  • What forms of payment are acceptable?
    Documentary Letters of Credit will be accepted as payment.
  • Can I order product?
    A request with destination, quantity and quality can be send to the rightful department. Only registered and approved counter parties will get an answer and an offer for product.
  • What documentation will be needed to obtain an Offer?
    TCT only works with registered counter parties. For that we need to receive KYC documentation to the right department.
  • Can I request an ICPO?
    Regularly no, TCT does not issue ICPO’s.
  • Do I need to fill in all the requested information?
    We encourage you to fill in all of the requested data although only the fields marked with a red asterisk are mandatory.
  • How do I become a qualified supplier for TCT?
    As a preference, we select Suppliers locally, nationally and then internationally. Suppliers are selected based on our criteria and a view towards a long term relationship. Project suppliers tend to be selected on a fixed-term basis for products or services with a specific or specialized local need. To become a supplier, please register your interest online.
  • What will an offer involve?
    Registering will require you to provide KYC from your company and an offer from your company. NOTE: Completion of the online supplier registration does not guarantee that your company will receive RFQ’s or PO’s / Subcontracts from TCT nor does it confer "Approved" status as a TCT supplier. It is the first step of the mandatory process for doing business with TCT The Commodity Traders, B.V.. You may be contacted in accordance with our business needs.
  • How much will it cost to register?
    There is no charge for registering on the TCT website.
  • Is supplier registration mandatory?
    Yes, supplier registration is mandatory for all existing and potential direct suppliers.
  • If we already provide services or products to TCT should we still register?
    The team has likely already your company approved for supply. It is not necessary for you to register again, however, if your business range or other details have changed, your KYC details have to be submitted again.
  • Can a supplier be suspended or removed from TCT?
    A Supplier can be suspended and/or removed from TCT if they have not complied with the TCT rules, policies and procedures, this includes unsatisfactory performance, providing misleading information, and breaching the TCT conditions.
  • Who will have access to the information?
    Information will go into TCT’s Supplier Profile Database. Only TCT procurement professionals will have access to your unique data. This data will not be shared with any company or individuals outside of TCT The Commodity Traders.
  • Can any of your clients see my data?
    All our of client account data is encrypted and all accounts are completely isolated from each other.
  • What data protection exists on data obtained by TCT?
    If you would like a copy of our Data Protection Policy, click here.
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